SherpaDesk

SherpaDesk is cloud hosted customer support solution that assists IT organizations and personal service firms in managing client requests and invoicing their time for professional services. SherpaDesk is the ideal customer engagement solution in tracking multiple rate types across a customer base. Mobile device support, advanced email integration and a customer facing web portal make it a complete solution for any small business looking to improve their support and billing processes. Key Features *Ticket tracking and routing *Accounting integration into leading 3rd party solutions (i.e. Freshbooks) *Client invoicing and staff payments *Customized customer portal with knowledgebase articles *Email integration *Remote desktop assistance *Project management *Advanced Reporting