Zeetl brings power of voice interactions to social media conversations. Enhance your social media support by combining power of social networks and innate human way of interaction.
Company posts unique link on Twitter or Facebook in reply to customer complaint. There is no need for customer to follow and DM company. Link is publicly available but accessible only to specific customer through authentication. Once link is opened, customer is provided with dedicated local support phone number and Skype ID. Zeetl allows brands to stay in control of brand image online and take support conversations offline, by providing instant frictionless voice channel between customers that seeks assistance on Twitter or Facebook and support team.
Each customer is provided unique local phone number and Skype ID. Customer is able to select different location to get local phone number in selected location. Once customer calls dedicated local phone number call is forwarded to company contact center.