ViClone develops highly interactive self-service solutions to help businesses around the world save money, increase sales and enhance customer experience.
viCloning Intelligent Chat is how live chat should work. This is an ambitious challenge.
70%+ reduction in incoming tickets.
It is a sophisticated tool that learns from the answers you give to customers from live chat to automatically build a knowledge base. The result is an automated chat software that can answer all of your customers' questions without human involvement.
Advanced analytics tools allow companies to take advantage of insights gleaned from knowing what customers ask about and search for. Use this data to develop the information you offer on your website. A report that shows the most commonly asked questions, for example, can help you understand what your users are looking for. A report that shows what users are asking for opens up the opportunity to add content, products or services.