TriVision Software provides a Customer Retention Automation Solution for “As A Service” businesses (IaaS, PaaS, SaaS and more) to help them proactively reduce churn and increase life time value of their customers.
Businesses are on steroids when it comes to customer acquisition, however when it comes to customer retention, upsell and advocacy, they are just starting to get their arms around the same. A new set of users / organization is emerging namely "Customer Success Management" which is a parallel organization to the existing sales organization. The CSM folks are the target users of TriVision's SaaS product.
We could think of TriVision as the next salesforce.com for the CSM community towards improving and automating the customer retention process and providing intelligence around red zone and champion customers on an on-going basis.