ThinkCX instantly provides call centers with real-time social intelligence about customers -- helping them deliver better service and drive new revenues.
When a customer contacts a call center (via phone, email, chat, social) ThinkCX automatically locates and analyzes their social information and provides benefits such as:
• Alerting agents to pay special attention to influential and high value customers
• Providing agents with a history of the customer's social interactions with the company
• Determining optimal up-sell opportunities based on the customer's social graph
• Encouraging customers to share their experiences on social media after a call
ThinkCX uses a browser extension to instantly super-charge any existing customer support system with zero back-end integration (vs "rip and replace" which is the industry standard). The technology is patent-pending and targets the 45,000+ call centers in the US that use home-grown, legacy or industry vertical customer support systems.