Retaining a customer is six times more cost effective than acquiring a new customer, yet small and medium business owners do not have the resources to create their own customer retention program. Survly is their one-stop-shop for customer retention by combining satisfaction survey, online reputation management, and social media optimization in a streamlined solution.
Currently Survly focuses on food & hospitality, as well as home services businesses, who benefit from instant customer feedback as well as tangible increase in both social media presence and return and referral customers.
A restaurant that was receiving 7 comment cards per month is now receiving 100+ Survly feedbacks per month. 50% of customers leave their email address, and 5% leave 5-star online reviews.