SupportCaddy lets you answer your customer's support e-mail with just a simple click.
"What before took us 3 hours, now takes 30 minutes using SupportCaddy"
There is a glitch in the customer support tool market today. There is Email, and there is Zendesk/Desk.com/HelpScout etc. But they are all too advanced ticket systems.
What I see the market need, and my other companies needs it, which is how it developed, is a simple system to answer recurring questions from your customers, to have statistics on what the questions are every month so I can develop my business or service online so I get fewer of those questions, and happier customers.
With SupportCaddy you get:
- Simple one click answers to your customers problems.
- Statistics on what is the main reasons for your customers to contact you.
- Scalability, add your own group of team to the system to answer one or more e-mailaddresses.
- Easy import or forward emails to SupportCaddy to handle them.