Keatext is a Montreal-based company and an emerging player in the text analytics space. Its latest innovation is SIFT: a powerful cloud-based text analytics and reporting app that can scale to process thousands of text comments in a matter of minutes.
SIFT uses natural language processing technology to analyze unstructured customer feedback such as customer comments, emails, product reviews, call center transcripts and open-ended survey responses.
Core features include the ability to import and export data, sentiment analysis, topic detection, integration with Salesforce, data visualization and report collaboration. There is no need for hard-coded logic or complex IT integrations, SIFT comes ready out-of-the box, and can be used by marketing, product and support teams regardless of their level of natural language processing expertise.