posfish.com is an opensource customer support video chat software for websites. Developed using browser based real time communication technology (WEBRTC) which works independent of plugins and at a low band width. This can be used from 1 users to hundreds of users with our latency.
Benefits of Video support compared to traditional text chat.
1. Build trust factor by showing face
2. Give optimum information to customer on product and offer(live product demo is also possible)
3. Reduce telecom costs
4. Making customer buy immediately
5. Reduce shopping cart abandonment by placing chat icon in exit pages making customer to rethink on buying.
6. generally Old adage customers are confused while buying online video chat will help them buy more easily.
7. Cash on delivery orders can be immediately booked through customer care making a quick sale with out use of credit card.