Platexpectations enables restaurants to control the entire dining experience including factors traditionally outside a restaurant's active control. System manages both customer & service team expectations leading to both diner & employee satisfaction gains. The results are gains in repeat business/improved brand loyalty and competitive advantage. Additionally, a new class of performance analytics are captured and reported in real-time across a single restaurant or an entire multi-venue enterprise enabling fact-based business decisions. A working prototype of the product exists and is shown by appointment only.