Businesses are making significant investments in IT operations management solutions such as monitoring tools to ensure the availability and the performance of IT systems and applications.
Monitoring systems collect and analyze vast amounts of data, and generate alerts when they detect problems. OpsGenie is a cloud based service that enables operations teams to manage alerts generated by monitoring tools to ensure the right people are notified, and the problems are addressed in a timely manner.
Using OpsGenie, ops teams can:
- consolidate alerts from multiple disparate monitoring tools
- define escalation policies and on-call schedules with rotations to notify the right people and escalate as necessary
- use multiple notification methods (email, SMS, push, phone call, group chat, etc) to ensure alerts are seen by the users
- access to alert details, respond to alerts, communicate with team members, and initiate investigative & corrective actions using OpsGenie apps for mobile devices