Omnistream is a multichannel CRM for luxury and lifestyle retailers in Hong Kong & China. Clients include HMV and IWC. Omnistream integrates with third party systems such as POS, ERP and other social media including Facebook and WeChat (the first deep integration in the world). We enable marketing managers to gain insights from customizable business intelligence reporting and analytics, and frontline staff to engage with customers directly. Enhancing customer experience, increasing customer loyalty and ROI is our goal.