MDOS, Inc, which stands for Medical Device Outsourcing Services, provides high tier customer contact center services exclusively to the medical device industry.
Our customer contact professionals (CCP) have a minimum of BS degrees in medical related fields. We employ nurses, biomedical engineers, laboratory, respiratory and radiology technicians who are factory certified on our client’s specific products. Our CCPs possess the skills to independently troubleshoot, in-service and support specific medical device products directly with the end user. Medical device manufacturers can outsource their in bound and out bound telephone requests for clinical and technical product support. Our process and knowledge base software will enable us to provide service level agreements (SLA) that meet our client’s needs with a substantial cost savings. MDOS, Inc is a unique call center model because the company fundamentally is a medical equipment service company.