The basic premise of our product is that every business needs to talk to its users. In the web centric internet, email worked well for this need. With the transition to mobile apps, businesses are still using email - whether it be feedback or customer support or updates/promotions.
Our solution is aimed at providing an easy to embed a 2-way messaging inbox within an app. The business can use this inbox to engage and converse with its users through an in-app chat interface.
Commerce apps can use it for customer support, or to deal with cart abandonment. We support multiple agents & live chat.
Apps can also use it for re-engagement and marketing to specific cohorts of users based on usage patterns, user properties, & custom meta-data.
Apps can reach out to their users in smart ways, and solicit feedback from users. App developers can also learn firsthand about issues and avoid rants & bad ratings on the app store.