Joust is building responsive web platforms that solve existing business problems by promoting collaboration among customers, departments, and companies.
Joust's debut product, Conquer, harnesses the power of a knowledge base and combines it with the convenience of live support, forming a unified platform designed to simplify customer service for all parties involved. Conquer provides an intuitive, powerful platform for companies to automate their self-help, and ease the burden of incoming support tickets. By using Conquer's real time support, customers can get the answers they need without having to use impersonal, archaic embedded instant messenger clients. Representatives can easily transform solved tickets into knowledge base articles, creating a constantly growing self-help knowledge base, without the need of crowd-sourcing.