Hubcase solves one problem: Collaboration of customer support departments across companies is currently a process of phone calls, emails and stickies. This is a $5+ billion problem.
Hubcase replaces the current manual process with a simple 1-click automation. While still using his very own case or ticket management system, a support engineer will be able to engage and collaborate with a partner by a single click, eliminating the confusion, duplication, delay, and frustration. The results are 30% cost savings and improved customer satisfaction.
Recently, Hubcase partnered with Technical Support Alliance Network (TSANet.org) to power collaboration of its 500+ member companies.