Grata is a cross-platform service layer built on top of the latest mobile messaging apps. A unified console on web and mobile that makes conversations with customers rich and efficient.
There are over 1.5B people on mobile messaging platforms. This is a powerful new channel for brands, not just for outbound marketing, but the kind of meaningful engagement and quality of service that build real loyalty. Grata helps businesses manage conversations with their followers on consumer messaging apps, as well as in their own app via the Grata Chat SDK or white label app.
We have learned customer service working with twenty-five of the best brands in hospitality. Now we are taking five-star service out of the hotel in an extensible platform for any business.