Our principle product is DeskPRO, the helpdesk software platform. We make it easy for organisations (companies – large and small, charities, public sector organisations) to communicate with their users via email, twitter, facebook, SMS, web forms, live chat (text and voice) as well as providing publishing self-help tools, sales management, co-working tools and community based question and answers. DeskPRO is a platform where customers install the helpdesk applications they need to manage their business.
We sell this software to a range of organisations including large companies (e.g. Tumblr, Xerox, Bitdefender, Valve Software) universities and the public sector all the way through to small family businesses. We have a dual license model; selling licenses to software installed on our clients’ servers and offering a fully managed SaaS solution. Millions of people use our software every day and a lot of agents spend their whole working day using it constantly.